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Helpful information relating to VitaZam’s delivery, terms & conditions and other policies

Privacy & Cookie Policy

On May 25th 2018 the Data Protection Law is changed. We’d like to let you know how this affects your data with us.

VitaZam Ltd respects the information shared with us and take the security of this data very seriously. Please review our Privacy Notice below to understand how we use the data entrusted with us.

VitaZam Ltd respect the privacy of visitors to our website and are committed to protecting of your personal information.

Cookies & Privacy Notice – Customers
VitaZam Ltd are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand:

How and why VitaZam collect information from you
Who we share your information with, why and on what basis
What your rights are

If we make changes to this notice we will notify you by updating it on our website. VitaZam will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means VitaZam determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Data Protection Officer
VitaZam UK
Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ

or via email, info@vitazam.com with ‘Security and Privacy Enquiry’ in the subject line.

This privacy notice was last updated on 26th July 2019.

What information we collect when you register and why?
When you buy goods from us, you are entering into a contract with us. We offer you the option of setting up and account or purchasing as a Guest User so we can fulfil your order  we  ask you to provide some personal information such as;

Personal Data:

Full name
Address (and previous addresses)
Email address
We offer you the option of leaving a contact number but this is not mandatory
Consent to receiving marketing information via email
If you create an account this contains the information you inputted, alongside a record of the orders you have placed.

If you order as a guest, you do not have an account, though we will hold information pertaining to your order for as long as is required to ensure we can assist on any issues relating to your order.

If you order as a guest and already have an account with us, we assign you with the same customer number linked to your account when the details you enter match your existing account. This is to ensure we are able to fulfil your order to the best of our ability.

Usage Data:

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. For further information on our use of cookies and tracking please see our Cookie Notice.

Retention of Data

VitaZam Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

VitaZam Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

VitaZam Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your catalogue.
Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
Legitimate Interests – this means the interests of VitaZam in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

What we use your personal information for:
VitaZam Ltd uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

As an additional safety concern, please be assured that once a transaction is complete, your credit card details will not be stored on our database along with your other personal details.

Your Rights
VitaZam Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to VitaZam Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we will ask you to verify your identity before responding to such requests.

Who we share your information with and why
VitaZam Ltd works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, and market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:

Supplier Partners
VitaZam Ltd works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.

Delivery Partners
In order for you to receive your goods, VitaZam Ltd works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies
VitaZam Ltd works with businesses who support our website and other business systems.

Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing
VitaZam Ltd works with trusted third party payment processing providers in order to securely take and manage payments.

How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

The law requires us to hold your personal information for a longer period, or delete it sooner;
You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above, emailing info@vitazam.com or the unsubscribe link within the email.

You may continue to receive mailings for a short period while your request is dealt with.

Cookie Notice
This notice is designed to help you understand what cookies are, how VitaZam Ltd uses them and the choices you have in regards to their use.

By continuing to use www.VitaZam.com the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

What do we use Cookies for?
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
To personalise and improve your customer experience.
To allow you to securely sign in to your VitaZam Ltd  account, so that you can use your features such as order information
To recognise the device that you are using
To store the content of your online shopping bag whilst you browse the site and to complete an order
To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. VitaZam Ltd uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed
For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. VitaZam Ltd uses First Party cookies (these are placed there and used solely by VitaZam Ltd ) and Third Party cookies (these are placed there by third parties we work with).

Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised.

Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

Details of our Third Party Cookies
VitaZam Ltd allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. VitaZam Ltd is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies are all potentially used for Analytical and Targeting purposes.

Google Tag Manager
Google Analytics
Bing Ads
DoubleClick
Facebook Connect
Facebook Custom Audiences
Redeye
Mention Me
VWO

Opting Out
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

Delivery Information

VitaZam offers free shipping all over the United Kingdom for any amount of order.

On UK orders of any amount, goods are dispatched without any handling fee and only £0 charge by second class, normally within 3-5 working days of receipt of your order (Please note, all orders are dispatched Monday – Friday, orders received by us over the weekend will be dispatched on the next business day).

If you require 1st class post please check this option at checkout. For first class deliveries please allow between 2 to 3 working days after receipt of order.

Terms & Conditions

Please read the Terms and Conditions of use carefully before submitting an order for any products.

Please do contact us if you have any questions. Our contact details are:

Customer Services Department:

By email: info@vitazam.com
By Tel:   +44 (0) 20 3950 4467
By post: VitaZam Ltd, Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ

When you place an order on www.vitazam.com (the “Website”) you are subject to the conditions on the Website at the time of placing the order. By submitting an order on the Website you (the “Customer”) agree and accept to be bound by these conditions. These conditions are in addition to your statutory rights as a consumer and shall govern the contract to the exclusion of any other terms or conditions.

Please be aware that until your order is placed the Company (as defined below) reserves the right to vary these conditions from time to time. Once the order has been placed no variation to the conditions shall be binding unless agreed in writing between the customer and an authorised representative of the Company (VitaZam Ltd). Any reference in the conditions to writing shall include facsimile and e-mail.

Definition
‘Contract’ means contract for the sale and purchase of the Goods which is binding on both parties.
‘Customer’s Credit Card’ means the credit or debit card of the Customer to be used as the method of payment for the Goods, which the Customer has provided details to the Company when placing the order.
‘Conditions’ means these standard terms and conditions of sale set out in this document and includes any variations agreed in writing between the parties.
‘Company’ means VitaZam Ltd as a Food Supplement provider.
‘Customer’ means consumers as defined in the Consumer Rights Act 2015.
‘Despatch Date’ means the date the Company despatches the Goods.
‘Delivery Date’ means the date the Goods are received by the Customer.
‘Goods’ means the products available for selection and those selected by the Customer and listed in the virtual shopping parcel as those which the Company is to supply to the Customer under the Contract.
‘Order’ means any order placed by the Customer for the supply of Goods by the Company (VitaZam Ltd, Halal Vitamins, minerals and other food supplements).
‘Order Form’ means the order form completed and submitted electronically to the Website or (with written approval of the Company) any other written order form completed and submitted to the Company’s principal place of business.
‘Total Price’ means the total of the Price of all Goods selected and deposited in your virtual shopping parcel as well as any applicable delivery charges as set out in clause 4.2 below.
‘Price’ means the price of each of the Goods as set out next to the relevant Goods on the relevant page of this Website.
‘Registered Office’ means the registered office of VitaZam Ltd whose address is Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ
‘Working Days’ means the hours between 0900 hours and 1800 hours (UK local time) Monday to Friday, excluding Saturdays, Sundays and public holidays.
Health Warning
Whilst the Company uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this site. The Company cannot monitor the content not produced by the Company and any views expressed by third parties on these pages are not representative of the views of the Company. The information provided on this site is for guidance only and it does not constitute medical advice. If in doubt, before undertaking any strenuous exercise or course of food supplements you should seek medical advice from your doctor. The Company accepts no liability or responsibility for the content of this site except in relation to death or personal injury or breach of these terms and conditions caused by its negligence. Food supplements should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet.

Sale
1.1 The Customer shall place an Order for Goods by submitting a completed Order Form on the Website. The Company shall confirm acceptance of the Customer’s Order in writing and will supply the Goods to the Customer in accordance with the Customer’s Order Form.

1.2 Subject to the Customer’s statutory rights (as defined under the Consumer Rights Act 2015) the Company reserves the right to refuse to supply Orders.

1.3 The Company supplies the Goods to the Customer for the Customer’s own use and not for resale or any other commercial purpose and by submitting the Customer’s Order Form the Customer agrees: it shall not either directly or indirectly export or resell the Goods or any product incorporating the Goods; and it is a consumer as defined by the Consumer Rights Act 2015.

Orders and Quotes
2.1 In accepting a quote or submitting an Order Form for the Goods the Customer acknowledges that: all information relating to the Goods and any material produced by the Company is supplied in good faith; and the limitations of monitor capabilities and of printers means that the colour and dimensions of the products on the Website may vary from the Goods supplied to the Customer under the Contract.

2.2 Any error in any quote, sales literature or other document or information issued by the Company or placed upon the Website may be corrected without any liability to the Company PROVIDED THAT if the Price of the Goods or a material difference in the specification of Goods is varied between the date of placing the Order and the Delivery Date the Customer shall subject to their statutory rights have the option to cancel their Order and a refund of the Total Price plus the reasonable and applicable cost of return post and handling will be made available by the Company to the Customer.

2.3 The Company reserves the right by giving notice to the Customer at any time before receipt by the Company of the Customer’s Order Form to increase the Price of the Goods to reflect: any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the costs of the Goods to the Company).

2.4 The Company reserves the right by giving notice to the Customer at any time to increase the Price of the Goods to reflect any change in delivery dates, quantities of the Goods which is requested by the Customer prior to acceptance of any changes to the Order, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.

2.5 The Company may make any changes in the specification of the Goods to conform with any applicable statutory or European Union requirements or, where the Goods are to be supplied to the Customer’s specification, which do not materially affect their quality or performance (or where any particular Goods are unavailable, to substitute for the Goods ordered other Goods which are substantially similar in nature and price).

Right of Withdrawal
3.1 The Customer has the right to withdraw from the Contract within 30 working days of the Delivery Date of the Goods by serving written notice of withdrawal and the Company shall credit the Customer’s Credit Card for the Total Price of the Goods less any applicable delivery charges as listed in clause 4.2.

3.2 The Customer shall pay the costs of returning the Goods to the Company by the same method as they were delivered in the event that the Goods have been dispatched by the Company prior to receipt of the written notice of withdrawal.

Price and Delivery Charges
4.1 Subject to clauses 2.3 and 2.4 the Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of placing the Order.

4.2 For Orders valued at any given Price of the Goods includes delivery within the UK by second class post. For Orders where the Customer opts for an improved delivery service or where the Customer’s address is outside the UK the Customer will pay the Company’s delivery charges as quoted on the Website on the date of submission of the Order Form.

4.3 The Price for the Goods is inclusive of any applicable value added tax, which the Customer shall be liable to pay to the Company.

Payment Terms
6.1 Payments shall be made by the Customer’s Credit Card on the date on which the Order is placed.

6.2 Credit cards accepted by the Company are those listed on the Website on the date on which the Order is accepted by the Company.

6.3 Upon providing the Company with details of the Customer’s Credit Card and submitting the Order, the Customer represents, warrants and undertakes: that the information contained within the Order is true and accurate and that he or she is duly authorised to use the Customer’s Credit Card and authorises the Company to deduct payment from the Customer’s Credit Card account as payment in full for the Total Price of the Goods and all other payments which shall become due to the Company under the Contract and that it is acting as a Consumer for the purposes of the Consumer Rights Act 2015 and is not purchasing as a business or on behalf of a third party for resale.

Dispatch and Delivery
7.1 Every reasonable effort will be made by the Company (VitaZam Ltd) to ensure the Goods ordered are dispatched to the place set out in the Order Form within 1 to 2 Working Day of the acceptance of the Order Form by the Company, any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods however caused.

7.2 Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently.

7.3 If the Customer does not take delivery of the Goods or fails to give the Company adequate delivery instructions then the Company may store the Goods until actual delivery and charge the Customer for its reasonable costs (including insurance) of storage and delivery. The Company shall not owe the Customer any duty of care under this clause and shall not be liable to the Customer for any loss, damage or deterioration of the Goods during storage.

7.4 Where delivery is otherwise than at the Customer’s premises, the Customer shall be liable for additional delivery and insurance charges.

Risk and Ownership
8.1 Risk of damage or loss of the Goods shall pass to the Customer on delivery or, if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavours to deliver the Goods.

8.2 Subject to the provisions of clause 3 and sub-clause 8.1 title in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Total Price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

Intellectual Property
9.1 All intellectual property and other proprietary rights (including, but not limited to, copyright and trade marks) and all technical, business or similar information (including but not limited to, all designs, documents) and other materials relating to the Goods and the Company shall be, and shall remain, the property of the Company only.

9.2 Material on this Website is protected by copyright which is owned by the Company and the contents must not be used for any commercial purposes by the Customer or any third party. ALL RIGHTS RESERVED.

Warranties, Liability and Indemnity
10.1 Nothing in this clause 10 shall exclude the Company’s liability for death or personal injury caused by its negligence.

10.2 Subject to the conditions set out below the Company warrants that all Goods will correspond with the Order at the Dispatch Date and will be free from defects on delivery.

10.3 If the Company is in breach of the warranty contained at clause 10.2 above, the Customer shall advise the Company in writing immediately and in any case not later than 30 working days from the Delivery Date or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time from the date of discovery of the defect.

10.4 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and at the Company’s reasonable discretion the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Total Price as if the Goods had been delivered in accordance with the Contract.

10.5 On receiving a notice under clause 10.3 above, the Company will: replace all or any part of the defective Goods; or refund the price of those Goods which are defective.

10.6 Subject to Clause 10.1 the warranty contained in clause 10.2 shall be the extent of the Company’s liability for defective Goods.

10.7 The Goods are sold as food supplements and are not recommended as fit for any particular purpose.

10.8 In circumstances where Goods are sold to a Customer not dealing as a consumer (within the meaning of the Consumer Rights Act 2015) all warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on the Company by operation of law.

10.9 The Company shall not be liable for any claims by the Customer or a third party for any of the following losses which may arise by reason of any breach of the Contract or reliance on information contained on this Website or any implied warranty, condition or other term, any representation (unless fraudulent) or any duty of any kind imposed on the Company: any loss of anticipated profits or expected future business; damage to reputation or goodwill; any damages, costs or expenses payable by the Customer to any third party; loss of any order or contract; or any consequential loss of any kind.

10.10 Unless otherwise provided in these Conditions, and subject to clause 10.1, the liability of the Company for breach of any express or implied term of this Contract or due to the Company’s negligence shall be limited to the reasonable cost of remedying any defect in the Goods or other matter constituting a breach and in no circumstances shall the Company’s liability exceed the Total Price paid by the Customer (or due) to the Company under the Contract.

10.11 Without prejudice to any other provision of this clause 10, neither party shall be in breach of the Conditions of the Contract for any delay in performing, or failure to perform, its obligations under the Contract if that delay or failure was due to any cause or circumstances beyond its reasonable control.

10.12 If either party is affected by the circumstances referred to in clause 10.11 it shall notify the other party of the nature and extent.

10.13 If the circumstances referred to in 10.11 prevail for a continuous period of 30 Working Days the parties shall negotiate in good faith and agree upon alternative arrangements as may be fair and reasonable.

10.14 The Customer shall indemnify the Company against any loss or damage suffered by the Company as a result of any claims brought against the Company by any third party for any loss, injury or damage in any way connected with this Contract provided that this clause will not require the Customer to indemnify the Company against any liability for the Company’s own negligence. This clause does not affect the Customer’s statutory rights as a consumer.

Export Terms
11.1 In these Conditions ‘Incoterms’ means the International rules for the interpretation of trade terms of the International Chambers of Commerce in force on the date when the Contract is made. Unless the context otherwise requires, any expression which is defined in Incoterms shall have the same meaning in these Conditions, but if there is any conflict between Incoterms and these Conditions, these Conditions shall prevail.

11.2 The Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties.

11.3 The Goods shall be delivered DDU and the Company shall be under no obligation to give notice to the customer to insure the Goods during sea transit under Section 32(3) of the Sale of Goods Act 1979.

Termination
12.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: fails to make payment of the Total Price plus any applicable postal and handling costs on the date of the Order; and is in breach of these Conditions or any other contract between the parties;

12.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Goods under the Contract at the date of termination.

Withdrawal and Use of Goods
13.1 The Company may withdraw the sale or distribution of any Goods produced by or generally supplied by the Company without prior notice, or liability, to the Customer.

13.2 Where the Company provides the Customer with product information (including but not limited to labelling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly. Subject to clause 10.1 the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s Conditions or recommendations.

13.3 For the avoidance of doubt the exclusion referred to in Clause 13.2 includes but is not limited to circumstances where the customer exceeds the recommended daily intake in respect of each product.

Data Protection and Privacy Policy
14.1 The Company warrants that it shall endeavour to protect the Customer’s privacy and data in accordance with the provisions of the General Data Protection Regulation 2018 and any other applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company’s Privacy Statement.. Please advise us if you wish to stop receiving promotional material from us.

14.2 Credit Card information and details supplied by the Customer shall be held securely by the                 Company and shall be processed for the purpose of payment and refunding payment for Goods in             accordance with these Conditions and shall not be kept for any other purpose or longer than is                  necessary for that purpose.

Miscellaneous
16.1 Any notice required under these Conditions shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served: 16.1.1 if sent by pre- paid first class post to the party to whom it is given, on the second Working Day after posting; or 16.1.2 if sent by pre-paid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or 16.1.3 if sent by fax to the recipient’s fax number at the date and time given on the sender’s transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt; 16.1.4 if sent by email to the recipient’s email address at the date and time but provided that a hard copy is sent by post (subject to 16.1.1) within 24 hours of delivery of the email.

16.2 If any of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.

16.3 The Contract and these Conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

16.4 The Customer shall not transfer, assign or sub-contract its obligations under the Contract without the Company’s prior consent in Writing.

16.5 Failure or neglect by the Company to enforce at any time any of these Conditions shall not be a waiver of the Company’s rights and it shall not affect the validity of the whole or any part of these Conditions or prejudice the Company’s right to take subsequent action.

Company Registration
These are the Terms and Conditions of VitaZam Ltd (registered number 08262117 whose principal place of business is Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ

Acceptance of Conditions
By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms on which you may make use of our website www.vitazam.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Accessing our site
Access to Vitazam site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.  If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Vitazam have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on Vitazam’s site for commercial purposes without obtaining a licence to do so from us or our licensors

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
Commentary and other materials posted on VitaZam site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly
We as Halal Food Supplement brand aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site
We process information about you in accordance with our privacy and cookie policy.  By using VitaZam’s site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site
Contracts for the supply of goods formed through our site are governed by our terms and conditions of supply.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use VitaZam’s (Halal Food Supplements) site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to info@vitazam.com

Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Vitazam have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website.  These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Information about us
www.vitazam.com is a site operated by VitaZam Ltd is registered in England and Wales under company number 08262117 and having its registered office at Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ, United Kingdom.  Our main trading address is Harlow Enterprise Hub, Edinburgh Way, CM20 2NQ.

Your concerns
If you have any concerns about material which appears on our site, please contact info@vitazam.com

Thank you for visiting our site.

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